Delivery Information

Delivery Information

We aim to get your spare parts to you as quickly and reliably as possible. Easicook supplies genuine OEM commercial catering equipment spare parts throughout the UK, Europe and worldwide.

European & Worldwide Delivery

We supply genuine OEM commercial catering equipment spare parts to customers throughout Europe and worldwide.

International carriage is calculated according to the delivery destination. Carriage charges shown during checkout are suitable for most normal spare-parts orders.

Large, heavy or unusually sized orders may require an additional carriage charge. If this applies to your order, we will contact you before dispatch to confirm the revised delivery cost.

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Checking Your Delivery

Please check your delivery carefully when it arrives. This is particularly important if there is any visible damage to the packaging.

• Please check packages and goods for damage at the time of delivery.
• If goods are damaged, make sure the damage is specifically recorded on the carrier's delivery docket.
• Signing as "unexamined", "unchecked" or similar may not be sufficient to support a subsequent carrier damage claim.
• If the carrier will not allow sufficient time to inspect a visibly damaged package before signing, please sign for the delivery as damaged.
• If goods are being delivered directly to your customer's site, please ensure they are aware of these requirements and inspect the delivery on arrival.
• Please notify Easicook immediately of damaged goods, shortages or other delivery discrepancies.

Please note: We may be unable to accept responsibility for carrier damage claims where the appropriate delivery procedure has not been followed.

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Order Details & Incorrectly Ordered Parts

Please check your invoice details, part numbers and quantities as soon as possible and notify us immediately if you believe there is an error.

Incorrectly ordered items may be subject to a 25% restocking charge. The customer is responsible for the cost of returning incorrectly ordered goods. Products and their original packaging must be complete, unused and returned in the condition in which they were supplied.

Commercial catering equipment can have different components depending on model, serial number and production date. If you are unsure which spare part you require, please contact us with the machine model and serial number before ordering.